---
title: Exceptions
slug: exceptions
docTags: 
createdAt: 2020-11-29T17:31:02.000Z
---

## Overview

Exception management is a very powerful and flexible component of the Gimmal Link Enterprise Accounts Payable Workflow. 

Exceptions take two forms with regard to how they are raised:

1. Manually by the agent of a work-item
2. Automatically by either Gimmal Link Enterprise pre-configured Auto Exceptions or by customization via customer BADI's

Exceptions are in turn resolved via two methods:

1. Manually by the agent of a work-item
2. Automatically by either Gimmal Link Enterprise pre-configured Auto Exceptions or by customization via customer BADI's

Exceptions can also be configured to call custom logic to suite unique customer requirements. 

## Setup

Below are the options for configuring Exceptions:

1. **Exception ID: **The exception ID is a 2-digit code that you create.  You can use numbers such as 01-99 or letters.  Typical use is 01 thru 99 with a zero padding for 01 thru 09.
2. **Workflow Stage:** Exceptions are configured per "workflow stage" levels.
   There are three levels to the Gimmal Link Enterprise Accounts Payable Workflow:
      a. Initial AP
      b. Approval
      c.  Final AP
   If an exception is relevant to all three stages you can leave that field flag empty and it will be available in all three levels.
3. **Exception Code Text:** This is a free form description of the exception.
4. **Allow WF Termination:** Enabling this option provides the exception agent the option to terminate the entire workflow for this invoice.   If this is disabled that pushbutton is greyed out.
5. **Force Resolve: **Enabling this option forces the originator of the exception to acknowledge that the exception has been resolved before processing further.
6. **Deadline (Days):** In days, how long a work-item will stay at the Exception stage before escalation.  Who receives this escalation is configured in the Agents configuration (outlined later in this document).

## Role Resolution / Agent Determination

Who will receive dialogue (foreground) work-items for Exceptions is configured in the Agent configuration.  Refer to the section "Agents" later in this document. 

## Customizing Options

The following customizing options are available for Exception Management.  For information on how to implement, please refer to the section "Customizing" later in this document. 

1. **Custom Workitem Text:** To implement your own Workitem text.
2. **Custom Role Resolution / Agent Determination:** To implement your own logic to determine work-item recipients 
3. **Custom Notifications:** To implement your own method of notifying agents.
4. **Custom Pre-Processor Logic:**  Powerful BADI to take control of all pre-processing logic
5. **Custom Post-Processor Logic: **Powerful BADI to take control of all post-processing logic
6. **Custom POPUP PBO Logic: **To implement your own changes to the Gimmal Link pop-up windows for processing.
7. **Custom POPUP PAI Logic: **To implement your own logic to the Gimmal Link pop-up windows for processing.